911 vs non emergency Keep 9-1-1 available for emergencies. Control is Read about the appropriate instances in which to call 911 and when to use the non-emergency line. In an emergency, it's the fastest way to get help. Aug 7, 2017 · Do not hang up until the call-taker instructs you to. Other agencies probably do it differently though. ” A mental health or substance use crisis is a medical emergency. If you, or someone you know, is having an emergency, dial 911. Suspicious Activity Jul 15, 2025 · When you need medical care quickly, choosing the right provider can save you time, money, and stress. — Across the country, 911 call centers receive thousands of bogus or accidental phone calls each year. Here's a short, light hearted and extremely cheesy video that we put together about when to call 911 vs when to call the non-emergency number. An ambulance provides transport to a hospital and enables emergency medical technicians (EMTs) to begin medical treatment on arrival, extending treatment through the ride to the medical center. Instead, simply explain to the call-taker what happened. Sep 23, 2014 · 911 Vs. Call 911 for fire, police, or medical emergencies. Our non-emergency number is 704-986-3700. Emergency ambulance services are services provided after the sudden onset of a medical condition. If you’re not sure what your local 10-digit non-emergency number is, you can see all of the 10-digit numbers in the NCT9-1-1 region here. Dec 13, 2024 · In an effort to ensure that emergency services are available to those in urgent need, local authorities are reminding residents about the appropriate use of 911 and non-emergency lines. Many have posted or expressed their opinion that they have a “better way” or posted incorrect information on how to summons police assistance. The National Suicide Prevention Hotline was Feb 8, 2025 · Learn what non-emergency police numbers are, when to use them instead of 911, and how to find your local department's 10-digit line for non-urgent situations. Control provides life-saving instructions to 911 callers awaiting ambulance arrival and relays critical information to responding medical professionals, ensuring efficient emergency response. To put it simply, 9-1-1 should be used during emergencies while the 10-digit number should be used in non-emergency cases. Understanding when to call 911 or the Kent County Sherriff’s Office’s non-emergency number can help prevent overloading the 911 system. Remember, only call 9-1-1 in the event of an emergency and use (301) 279-8000 for non-emergencies. the non-emergency number. How Service Requests Work A service request (SR) is your request for the City to provide a service or fix a problem. Acute signs and/or symptoms of sufficient severity must manifest the emergency medical condition such that the absence of immediate […] Nov 26, 2025 · Make the right call. ESD 11 COMMUNICATIONS The Harris County Emergency Services District 11 Communication Center, known as Control, operates 24/7, 365 days a year, staffed by skilled Emergency Medical Dispatchers. would like to provide you with some general information to assist you with making the right choice. My Feb 2, 2012 · Non-emergency calls Patients with non-urgent problems may be referred to the Family Health clinic or Pediatric Clinic for evaluation and treatment. Calling 911 puts you in contact with a trained dispatcher. If you are experiencing an emergency or worried about someone’s safety on the street, call 911. Apr 11, 2025 · What’s the Difference Between Emergency and Non-Emergency Medical Transport? Not all medical trips are created equal. If you want to report something that can wait a few minutes, please call the non-emergency number, 815-753-1212. 911 should only be used for an emergency situations. graffiti, a fallen tree in the street, an abandoned car on the street) in the neighborhood and get a response. Call the non-emergency number to file a police report or nuisance complaints and for general inquiries. Otherwise, use these non-emergency options to report issues that do NOT require immediate assistance. Using 911 for non-urgent matters can delay response times for those in critical need. Help us keep the 911 phone lines open for emergencies by dialing the Dearborn non-emergency line 313-943-2241. If there is NOT an immediate threat to life or property, call 503-823-3333. The Non-Emergency Dispatch number is 417-237-7200, which you can call 24 hours a day, 365 days a year for Non-Emergency police help. They send the most appropriate response team for each situation. The Non-Emergency Dispatch number is 970-242-6707, which you can call 24 hours a day, 365 days a year for Non-Emergency police help. Too often, requests to 911 do not involve a true emergency, which overloads the 911 system with non-emergency calls. Call 911 only for urgent, life-threatening, or serious incidents. Here’s when — and when not — to call 911. Jan 18, 2025 · In the US, it’s important to know the difference between emergency and non-emergency police numbers. If you aren’t sure if your situation is an emergency, you should err on the side of safety and call 9-1-1. This guide helps you make informed decisions in various situations. . While most people know they should call 911 during an emergency, many 911 calls are made for non-emergency situations, according to the National 911 Program. the non-emergency line By answering 911 and non-emergency calls in a prompt, efficient, and professional manner and dispatching the appropriate response, we help save lives, protect property, and assist citizens in their time of need. Aug 25, 2017 · This is a non-emergency call system allowing people to report problems (i. Although every situation can be unique to itself and the decision whether or not to call 9-1-1 or the non-emergency line may not be easily identified, the W. Examples of a non-emergency include: sprained knee, ankle, arm, minor headache, pulled muscle, controlled nose bleed and small cuts. Jul 1, 2023 · Lucas County Emergency Services dispatchers explained when you should be calling 911 and when you should be calling the non-emergency line. Non-emergency medical transportation, as its name suggests, offers medical transportation in non-emergency situations. While dispatchers don’t want to discourage people from calling, t… Take this survey about Kent's water quality. the Non-Emergency Number 911 should only be used for an emergency situations. General inquiries, such as asking for directions, weather information, or general police department contact details, are inappropriate for 911. Also calling 311 allows you easy access to non-emergency police services, from filing police reports to talking to police personnel in your district. The Non-Emergency Number Call 9-1-1 immediately to report medical emergencies, in-progress fire-related incidents, and in-progress criminal activity. The same call takers who respond to 911 calls also answer the Jun 20, 2018 · The main difference between ambulance services and non-emergency medical transportation is urgency. Different jurisdictions have different policies for calling 9-1-1, and some larger Emergency Call Centers will take calls for certain non-emergencies. Any type of uncontrolled or unsupervised fire. For minor incidents or non-urgent police help, use non- emergency numbers. ” Below is a cheat sheet provided by police on when to call 911 vs. 1-415-553-0123 Police Non-Emergency Assistance Mar 28, 2014 · KANSAS CITY, Mo. This includes crimes in progress or hazardous conditions. Nov 12, 2025 · Local emergency services strongly discourage the use of 911 for non-emergency issues, as those calls could delay response to actual emergencies. But when people call 9-1-1 for non-emergencies, they can tie up phone lines and call-takers and delay response to true emergencies. Oct 28, 2024 · 000: Australia 911: Canada, Dominican Republic, and Mexico Specialized Emergency Numbers for Health and Safety In addition to common emergency services numbers like 911 and 112, there are other hotlines designed for specific situations. Call to report issues that require a police officer at the scene (for example: assaults, burglaries, kidnapping, domestic disputes) Call to report a crime that is in progress Call to report suspicious criminal activity that you witness (for example: sounds of shots fired, cries for help, if you see someone carrying items from a house) If Dec 28, 2023 · Calling 9-1-1 for non-emergency calls pulls officers from priority calls. P. An emergency is any situation that requires immediate assistance from law enforcement, fire, or medical personnel. Read this page to understand when to choose urgent care, when to call 911 or go to the emergency room, and when to consider other types of care. Understanding when to use these different numbers can help keep our community safe and ensure that emergency responders are available to assist those in critical situations. Mar 21, 2024 · To report a crime that happened, and the suspect is known 211 Many residents calling 911 and the non-emergency line for other reasons are better handled by 211 navigators. An emergency is any situation that requires immediate assistance from police, fire or ambulance. Use 911 for life-threatening situations. Jul 12, 2024 · Non-emergency situations should be directed to non-emergency numbers or services. Knowing these numbers can help you get the right assistance when needed. Jun 10, 2024 · Discover the crucial differences between 911 and non-emergency services. 911 NYC311 is for non-emergency City services. RELATED: DC Campaign Promotes 311 For Non-Emergencies To Relieve 911 What is considered a “non-emergency” emergency? Calling 911 vs. Under existing networks, these calls are sent to already over-burdened 911 centers. These specialized numbers are essential resources for when you need help beyond traditional emergency services. Here are some answers to common questions Americans have about 911. Enjoy! Emergency Conditions The patient’s condition is an emergency that renders the patient unable to go to the hospital by other means. If the 9-1-1 call-taker determines there is no immediate response required, they'll route you to the correct service. What is an emergency? Any serious medical problem such as chest pain, seizures and/or severe bleeding. Oct 25, 2016 · Many large cities have deployed 311 services in an attempt to offload non-emergency requests from citizens. 28% are accidental. 9-1-1 Police, Fire & Medical Available 24/7 Is there a danger to life, property or the environment? Is there a crime in progress? Is someone having a medical emergency and needs immediate assistance? Is there a fire? If you answered YES to any of these questions, immediately call 9-1-1. We appreciate your concern and encourage you to reserve the emergency 911 lines for those who need immediate assistance. When you dial 911 and call for emergency help, an ambulance comes and picks you up. Try to stay There are plenty of reasons to call 911, but unnecessary calls can clog a strained emergency response system. An emergency is any situation that requires immediate assistance from the police, the fire department or an ambulance. What is the difference between 911 and non-emergency numbers? 911 is for life-threatening emergencies requiring immediate response. We encourage residents of our community to program this number into their cell phones so it is ready to use when they need it. Some are life-threatening emergencies. Mar 8, 2023 · While you may know that you should call 911 in an emergency, you may not be sure of when you should not call 911. An exception would be if an immediate action could be safely taken that would improve a person’s chances for survival. M. Others are pre-planned, long distance trips to specialized facilities. Non-emergency services are pre-planned and scheduled, without the urgency that comes with emergency services. Aug 8, 2025 · Non-urgent medical issues like colds, minor cuts, or chronic conditions without acute worsening, or requests for medical advice, are not emergencies. You should call 311 if the incident that you are reporting has occurred and the offender is gone from the scene. e. 311 vs. Non-emergency numbers are for situations that do not require immediate assistance, such as reporting a non-violent crime or requesting information. An emergency is a serious, unexpected, and potentially dangerous situation. Our 911 call takers routinely transfer callers to the non emergency line as needed. As The Voice of 9-1-1™, NENA is the only professional organization solely focused on 9-1-1 policy, technology, operations, and education issues. Using the Non-Emergency number keeps 911 available for true emergencies. It is important to remember that the rescue squad is not the only option if you require treatment and need to get to an emergency department. If there is an immediate threat to life or property, call 9-1-1. When to use 9-1-1 vs. Is there a fire? If you answered YES to ANY of these questions, immediately call 9-1-1. the Non-Emergency Number. If you dial 911 by mistake, or if a child in your home dials 911 when no emergency exists, do not hang up —that could make 911 officials think that an emergency exists, and possibly send responders to your location. 22% are from people requesting information or calling about a non-emergency. However, if your situation is not an emergency, the city of Dearborn has a non-emergency phone line. The rule of thumb my agency always gave people is that if you believe that an officer needs to come out, call 911 because nobody else can dispatch officers. Apr 24, 2025 · The 311 police code is used for non-emergency calls to connect citizens with city services or report minor issues without involving emergency responders. If you are ever in doubt of whether a situation is an emergency you should call 9-1-1. Knowing which type of transportation fits your needs ensures you get the right care at the right time. When to Dial 9-1-1: Emergency or Non-emergency? As it pertains to 9-1-1, an “Emergency” is “A life-threatening situation, fire, or crime in progress that may result in serious bodily injury or damage to public or private property. When to Call 3-1-1 Call 3-1-1 for police non-emergency response, such as disturbance calls involving loud parties, loud music complaints, minor disturbances, a break-in or vandalism that occurred "sometime prior" or discovered upon returning home, and the suspects have left the scene. Level of Care: Emergency services provide advanced life support and critical care, while non-emergency services focus on basic life support and ensuring patients’ comfort and safety during transport. In the event of a medical emergency, calling 9-1-1 should typically be the first priority. Nov 25, 2024 · This effort will reserve 911 services for critical emergencies, improving response efficiency and public safety. 9-1-1 is only to be used in emergency situations. Jan 8, 2024 · While you may know that you should call 911 in an emergency, you may not be sure of when you should not call 911. I worked non- emergency calls for a long time. Non-Emergency Non-Emergency Number and Calling 911 Community Partners; I’m a little concerned about a few conversations and social networking postings I have had or observed recently regarding was of calling for police assistance. Only call 9-1-1 when a person or property is in immediate danger. Go When to call 911 vs. Dec 10, 2024 · Call 911 for anything that requires emergency services. Let's check out everything that is included: Interactive Task Cards {perfect for working on social skills while targeting these life skill concepts} An emergency is any situation requiring immediate assistance from police, fire, or ambulance services. D. This unit teaches what an emergency is, emphasizes discriminating between emergencies and non-emergencies, what to do in an emergency, and how to call 911.